{
"version": "V1.6.0",
"event_name": "ACQUIRING",
"event_type": "acquiring.chargeback.alert.created",
"event_id": "28377510-4ab4-48d7-8d26-4ef4c39e9ad4",
"source_id": "Case2026012800063",
"data": {
"alert_amount": "11.45",
"alert_create_time": "2026-01-28T16:33:13+08:00",
"alert_currency": "SGD",
"alert_status": "PROCESSING",
"alert_type": "CUSTOMER_DISPUTE",
"alert_update_time": "2026-01-28T16:34:02+08:00",
"appeal_status": "NOT_APPEAL",
"appeal_time": null,
"merchant_order_id": "ecd9f2cf-1ae1-4194-929b-c8ffe96e745f",
"order_amount": "129.11",
"order_currency": "SGD",
"order_status": "",
"payment_intent_id": "PI2003785458999365632",
"response_status": "",
"response_time": null,
"transaction_time": "2025-12-24T19:12:17+08:00"
}
}Payout & Disputes
Chargeback Alert
Published when a chargeback alert is created or updated for a payment transaction.
WEBHOOK
chargebackAlert
{
"version": "V1.6.0",
"event_name": "ACQUIRING",
"event_type": "acquiring.chargeback.alert.created",
"event_id": "28377510-4ab4-48d7-8d26-4ef4c39e9ad4",
"source_id": "Case2026012800063",
"data": {
"alert_amount": "11.45",
"alert_create_time": "2026-01-28T16:33:13+08:00",
"alert_currency": "SGD",
"alert_status": "PROCESSING",
"alert_type": "CUSTOMER_DISPUTE",
"alert_update_time": "2026-01-28T16:34:02+08:00",
"appeal_status": "NOT_APPEAL",
"appeal_time": null,
"merchant_order_id": "ecd9f2cf-1ae1-4194-929b-c8ffe96e745f",
"order_amount": "129.11",
"order_currency": "SGD",
"order_status": "",
"payment_intent_id": "PI2003785458999365632",
"response_status": "",
"response_time": null,
"transaction_time": "2025-12-24T19:12:17+08:00"
}
}Event Types
| Event Type | Description |
|---|---|
acquiring.chargeback.alert.created | A new chargeback alert case was opened. |
acquiring.chargeback.alert.updated | An existing chargeback alert was updated. |
Body
application/json
A unique identifier for this event.
Top-level event category.
Available options:
ACQUIRING The specific event type that occurred.
Available options:
acquiring.chargeback.alert.created, acquiring.chargeback.alert.updated Chargeback alert case ID.
API version number.
Example:
"V1.6.0"
Chargeback alert details associated with the event.
Show child attributes
Show child attributes
Response
200
Return 200 to acknowledge receipt.