Your account balance becomes negative when the total value of cancelled or refunded orders exceeds the amount from payment orders. You can monitor this by reviewing your order records and statement within the UQPAY system. For further assistance, contact UQPAY support.Documentation Index
Fetch the complete documentation index at: https://developers-sandbox.uqpaytech.com/llms.txt
Use this file to discover all available pages before exploring further.
Getting Started
Card Issuing
- Creating and Managing Cards
- Can Personal Bank Card Be Used for Withdrawal?
- Are There Fees for Issuing a Refund?
- Which International Credit Card Payment Does UQPAY Support?
- Why I Failed Adding Bank Card to UnionPay App?
- Alipay Debit Card Quick Payment Limits
- WeChat Pay Credit Card Quick Payment Limits
- WeChat Pay Debit Card Quick Payment Limits
- UnionPay Card Online Payment Limits
- Alipay Credit Card Quick Payment Limits
DPT Ramp
Global Account
- Supported Countries for Collection
- Apply for Named Sub-Account
- Virtual Account Application and Management
- Supported Countries and Territories for SG Users
- Supported Countries and Territories for AU Users
- Countries Where Our Customer Can Be Incorporated and Get a Named Account
- Countries from Which Customers Can Receive Funds into Their Named Account
- What Currencies Can I Use to Collect Locally?
- Where Can I Collect CAD/USD/GBP/EUR Funds From?
- Countries Supporting Local Routes
- Wallet & Fund Management
Payments & FX
- COBO & POBO Currency List
- FX Currency List
- Payment Tracking and Universal Confirmations
- Currency Triangulation
- Faster Currency Conversions
- FX Timelines
- Why the Debited Amount Is Different from the Original Payment
- Which Exchange Rate Will Be Used to Settle the Transaction
- Transaction Limits
- Can Successful Transaction Be Refunded or Cancelled
- Applicable Time Periods for Cancellation of Transactions, Pre-Auth, and Refunds
- Why I Didn't Receive Instant Rewards After Making UnionPay QR Code Payment
- When Will Refund Arrive
- Can Corporate Account Be Used for UnionPay eBank Payment
- Does UQPAY Provide Overseas Local Payment Methods
- Why I Didn't Receive Instant Rewards for the UnionPay QR Code Payment Made at 11:01pm
- Which Payment Methods Does UQPAY Support
- Does UQPAY Provide Any Products Other Than Payment Solutions
- Why I Failed Paying Outside Chinese Mainland by Presenting UnionPay App QR Code
- Why BOC App Reports Error When Scanning UnionPay QR Code
- Is There Any Limit on the Amount of UnionPay App QR Code Payment
- UnionPay App Shows Transaction Succeeded but Cannot Be Found in UQPAY System
- Why I Received Instant Rewards at 11:35pm but Failed This Afternoon at 2:45pm
- Where to See Instant Rewards Received by Scanning UnionPay QR Code with BOC App
- GrabPay Payment Limits
- Guidance on UQPAY's Transaction Monitoring Processes
- Supported FX Modes
- What Is SWIFT Collections Support Currencies?
- What Payment Types Can I Use to Collect CAD/USD/GBP/EUR Locally?
- Is There a Limit to How Much I Can Collect CAD/USD/GBP/EUR in One Transaction?
- SWIFT Payment Fees
- Payment Trace and Recalls FAQ
- What Currencies Can I Use to Pay Locally?
- Countries to Which a Customer Can Make Payments
- Making Payments to India, Indonesia, Malaysia and the Philippines
- Payments Troubleshooting
- Currency Pairs for Weekend FX Conversions
- Weekend FX Conversion FAQ
- Managing Your Margin
- Why Can't I Get a Rate for My Conversion?
- I Have Booked the Wrong Conversion Date, Can I Change It?
- SWIFT Collections FAQ
- What's Non-Accepted Modes of Funding?
- Supported Countries for Payment
- Payment & FX Services
- Transaction
- Currencies
- Which Currencies Does UQPAY Support?
Acquiring
- What Is a Chargeback?
- During the Dispute
- Responding to Disputes
- Dispute Withdrawals
- Preventing Disputes and Fraud
- Can I Refund the Customer Directly When I Get a Dispute?
- What Is Early Fraud Warnings?
- Can I Refund a Charge to Prevent Fraud?
- What Are Some Ways I Can Prevent Subscription Canceled Chargebacks?
- What Are Some Ways I Can Prevent Product Not Received Chargebacks?
- What Are Some Ways I Can Prevent Credit Not Processed or Product Unacceptable Chargebacks?
- What Are Some Ways I Can Prevent Friendly Fraud?
- What About Other Types of Chargebacks?
- If I Integrate with 3D-Secure, Does This Eliminate the Possibility of Fraud?
- If I See High Fraud on 3DS Charges, What Should I Do?
- How Can Using Auth and Capture Prevent Fraud?
- Dispute Network Reason Codes Categorization
- Create a Secondary (Tier-2) Merchant
- How to Create New Acquiring Account with UQPAY
- Can I Edit the Response or Submit Additional Files After Submit?
Account & Security
- Why the System Reports Wrong Account or Password When These Are Both Correctly Entered
- How to Reset UQPAY Login Password
- Where Will the Funds Go? Will Funds Automatically Be Withdrawn to Bank Account?
- Why Account Available Balance Is Negative
- Why Consumer Is Informed of Balance Insufficient When There Is Actually Enough Money
- What Is Operation Password
- Unfamiliar IP Address Found in Account Recent Activity, What to Do
- Forgot UQPAY Login Password, What to Do
- Forgot Operation Password, What to Do
- How to Change Operation Password
- How Long Does MFA Verification Code Stay Valid
- Why the System Reports That Password Needs to Be Changed
- How to Unbind Virtual MFA Device
- Why the System Reports Incorrect Verification Code
- How to Use MFA Apps
- What Is MFA
- How to Enable Account Two-Step Verification
- Where to Download MFA Apps
- What Is Virtual MFA Device
- Can Login Email Be Changed
- UQPAY Account Failed to Pass Review, What to Do
- Will the Account Be in My Name
- Your UQPAY Account
- Reports
- How Does UQPAY Ensure Fund Security
- What Else Should Be Done After Two-Step Verification Being Enabled
- Is It Secure to Provide Company Information for UQPAY
- Can Information Be Edited After Successful Registration
- How Long Will It Take to Review the Submitted Information
- What Documents Are Needed to Onboard a Corporate
- Non-Permitted Activity
- Restricted Countries
- Wire Transfer Regulations (WTR2)
- Permitted Jurisdictions
Pricing & Billing
Troubleshooting
Account & Security
Why Account Available Balance Is Negative
Understand why your UQPAY account balance may show a negative amount.
Where Will the Funds Go? Will Funds Automatically Be Withdrawn to Bank Account?Why Consumer Is Informed of Balance Insufficient When There Is Actually Enough Money
⌘I
Assistant
Responses are generated using AI and may contain mistakes.