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Documentation Index

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A disputed charge may differ from the original transaction amount due to several factors.
ScenarioDescriptionExample
Currency conversionExchange rate fluctuations between purchase and dispute initiation alter the converted amount.In January, a purchase from a business based in Ireland for 100 EUR by a customer in the United States converts to 113.74 USD. In April, the customer disputes the 113.74 USD payment, but the exchange rate has changed, so the chargeback is now 107.86 EUR.
Recurring paymentsBanks may consolidate multiple disputed charges from subscription plans into a single dispute against one transaction.An account owner disputes three 50recurringcharges,butreceivesasingle50 recurring charges, but receives a single 150 dispute notice.
Partial disputesThe cardholder contests only a portion of the total purchase.A purchase of multiple products contains a single damaged item, so the account owner files a dispute for only that item.
Partially refunded chargesA partial refund was issued, yet the full original amount is disputed.A business refunds part of a purchase after the customer reports damage, but the cardholder disputes the entire original amount.