Documentation Index
Fetch the complete documentation index at: https://developers-sandbox.uqpaytech.com/llms.txt
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SWIFT payment tracking
Statuses
Processing
The paying bank has instructed the payment, but the beneficiary bank has not yet confirmed receipt. Review the Payment Tracker or Payment Events tab for details.
Rejected
The payment failed before reaching the beneficiary. Allow 5 days for funds to return. If not received after 5 working days, contact support.
Completed
The beneficiary bank has confirmed via the SWIFT network that the recipient’s account has been credited.
These statuses may differ elsewhere in Direct. Check the SWIFT payment tracking interface for current information.
FAQs
What is a typical timeframe for a payment?
Most payments credit the same day. As of October 2020, 42% of all SWIFT payments credit the beneficiary bank account in under 5 minutes, with some countries seeing even faster delivery.
Why does my payment say “Processing” still?
This means confirmation from the beneficiary bank has not arrived yet — either the payment has not been received or the bank has not reported receipt to SWIFT. A “Completed” status elsewhere indicates funds left UQPAY’s account, not beneficiary receipt.
Are all payment events reported?
All UQPAY payments support SWIFT gpi with unique tracking IDs, but not all global banks are SWIFT gpi-enabled, so tracking data may be incomplete for some payments.
What is Universal Confirmation?
Mandated for SWIFT members since November 2020, Universal Confirmation requires confirmation when payments are credited, held, or transferred outside SWIFT.
What is the benefit of Universal Confirmation?
It provides better tracking visibility for both inbound and outbound transactions.
Has my payment been made to a beneficiary?
Upon settlement, an automated confirmation email is sent and the status updates to “Completed.” This indicates the payment was made per instructions and is awaiting recipient delivery.
What information is mandatory for my payment?
Required information depends on payment type, payer country, payer entity type, beneficiary country, beneficiary entity type, and destination country.
What happens if a payment fails?
If failure occurs before completion, the fee is canceled and not debited. If failure occurs after completion, the fee is not automatically credited back.
Can I apply different fee currencies per payment route?
No. All fees use a single currency within each customer account, defined in the fee table.
If there are insufficient funds to cover the payment fee, will the platform auto-convert funds?
No. Sufficient funds must exist in the relevant currency for both payment and fees, or the payment will not execute.
What if my customer lacks funds for the fee?
The payment will not execute without sufficient funds covering both payment and fees. Options include topping up the balance, converting from another currency, or reducing the fee amount.
