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Documentation Index

Fetch the complete documentation index at: https://developers-sandbox.uqpaytech.com/llms.txt

Use this file to discover all available pages before exploring further.

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How does it work?

You can initiate trace or recall requests on eligible SWIFT priority payments through Virtual Account. The “Manage payment” section in Direct provides links to submit these requests. Once submitted, UQPAY’s team handles coordination with banking partners. UQPAY is dependent on the co-operation of the corresponding and receiving banks, together with approval from the beneficiary, making outcomes variable. We recommend contacting the beneficiary or their bank directly first.

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What payments are eligible for a payment trace?

Payment trace requests apply to SWIFT transfers completed at least seven or more working days prior. You should provide the MT103 documentation to the beneficiary’s bank before submitting a trace request.

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What payments are eligible for a payment recall?

Any completed SWIFT payment qualifies for a recall request.

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How long will a request take?

Processing timelines depend on multiple external parties including providers and correspondent banks. UQPAY is unable to chase any requests until seven business days have passed to ensure standard handling time for the message to be processed.

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Is there a cost?

Yes. Users bear fees for manual intervention services.

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Why can’t I see the options?

Only SWIFT priority payments meeting specific criteria are eligible. At least five working days must pass before tracing becomes available. Only one trace or recall per payment is permitted, and these cannot be reversed. Contact support if an eligible payment lacks these options.