You can initiate trace or recall requests on eligible SWIFT priority payments through Virtual Account. The “Manage payment” section in Direct provides links to submit these requests. Once submitted, UQPAY’s team handles coordination with banking partners.UQPAY is dependent on the co-operation of the corresponding and receiving banks, together with approval from the beneficiary, making outcomes variable. We recommend contacting the beneficiary or their bank directly first.
Payment trace requests apply to SWIFT transfers completed at least seven or more working days prior. You should provide the MT103 documentation to the beneficiary’s bank before submitting a trace request.
Processing timelines depend on multiple external parties including providers and correspondent banks. UQPAY is unable to chase any requests until seven business days have passed to ensure standard handling time for the message to be processed.
Only SWIFT priority payments meeting specific criteria are eligible. At least five working days must pass before tracing becomes available. Only one trace or recall per payment is permitted, and these cannot be reversed. Contact support if an eligible payment lacks these options.
