Skip to main content

Documentation Index

Fetch the complete documentation index at: https://developers-sandbox.uqpaytech.com/llms.txt

Use this file to discover all available pages before exploring further.

​
Why has less money arrived than I expected?

Banking networks may route funds through corresponding banks to reach destinations, and these intermediaries can levy transaction charges. This occurs more frequently with US dollar transactions, so we recommend sending additional funds to cover these charges if they occur regularly.

​
Why have my funds been returned?

When payments fail, recipients receive an email explaining the reason from the beneficiary’s bank. Common causes include incorrect details (e.g. account number) being submitted on the payment. Direct contact with the beneficiary’s bank is necessary for guidance on preventing future rejections.

​
My payment has failed

Two correction options exist: Option 1: Resend the payment
  • Amend existing beneficiary details or create new ones
  • Add a new payment to the original trade
  • If the original payment returned short, allocate the shortfall to a UQPAY account
Option 2: Sell back the returned amount
  • Create a new payment against the original trade to UQPAY for the returned amount
  • Email support with instructions noting trade reversal and the trade ID
  • Execute a new trade selling the returned currency
  • Allocate payments accordingly

​
I didn’t manage to settle my payment on time

Late settlement results in daily charges. Allow enough time for your bank to send the money to UQPAY before the cut off times to avoid fees.

​
The funds have not arrived

Before contacting support, verify:
  • External factors like public holidays have not caused delays
  • Payment is at least seven working days late (required before investigations commence)
  • Recipient bank details match the payment confirmation

​
SWIFT payments

All UQPAY payments are SWIFT gpi-enabled, featuring unique identifiers (UETR) for tracking across the network. The SWIFT gpi tracker is available through Virtual Account and APIs. UQPAY can provide:
  • SWIFT gpi screenshots
  • MT103 standardized payment messages
  • UETR references
  • PET references from banking partners
If unsuccessful, UQPAY can place traces (incurring fees) requiring up to seven working days for responses.

​
Local payments

No intermediary banks are involved. After seven working days without arrival, contact support for a trace ID demonstrating funds left UQPAY’s account. Traces and recalls are unavailable for local payments.

​
Incorrect beneficiary details

For priority payments, fund recalls are possible, though not available for local payments. Recalls depend on receiving bank cooperation and cannot be cancelled once placed. The most effective approach is having the beneficiary contact the receiving bank directly to request payment rejection. Funds release on the delivery date noted in trade confirmation emails, with additional time required for local payments.